Lamin-X FAQ
Find quick answers about Lamin-x products, installation, shipping, returns, warranty, and more.
Purchasing 9 FAQs
Can I Buy the Headlight Kit Without the Fog Light Kit?
Yes, however, we will have to place the order for you. You can call us at (706) 955-0677 to place the order, or send us an email with your request. We will then place the order for you and send you a PayPal payment request. We offer $10 off for the omission of fog lights from a complete headlight kit.
Fog lights are cut from the excess material surrounding the headlight that would otherwise be waste, so the same amount of film is being used with or without the fog lights.
Can I Purchase Just One Side For A Light?
You may purchase one side or light, but we will have to place the custom order for you. You can call us at (706) 955-0677 to place the order, or send us an email with your request. We will then place the order for you and send you a PayPal payment request.
How Are Your Precut Kits Sold?
Our precut kits are sold in pairs meaning if you purchased a headlight, tail light or fog light kit for example it would come with film for both the left side and the right.
Generally, this is also how our paint protection kits are sold as well for products such as Door Handle Cup Guards.
The picture on the product page will display what comes with your purchase.
How Can I Change/Correct My Order?
Please contact us immediately via any of the following below:
Phone: 706.955.0677 Email: help@lamin-x.com Live Chat
If you contact us via email, please be sure and include your order # which can be found on your Order Confirmation and the correction we need to make.
Generally, it is best to communicate this information no later than midnight EST of the day you placed your order.
What Does "Trim Level" Mean?
If a product has a field for you to fill in called "trim level", it refers to the model/submodel of your vehicle.
Here are some examples of trim levels:
- LX, DX, EX
- Coupe, wagon, sedan
- Sport
If we have any questions about your trim level after you place the order, we'll contact you about it so we can guarantee fit.
What Forms of Payment Do You Take?
We currently accept all major credit cards
- Visa
- Mastercard
- AMEX
- Discover
You may also pay via PayPal
Mobile pay options:
- Google Pay
- Apple Pay
- Amazon Pay
Where Can I Find Any Sales or Promotions You Are Running?
Please visit the link below to stay apprised of the most current sales and promotions we have available.
Where Can I Read Your Reviews?
You can find actual reviews of our products directly on the product page itself down near the bottom of the page under 'Reviews'.
You may also find general reviews regarding Lamin-x at the following links:
https://lamin-x.com/google-reviews https://lamin-x.com/facebook-reviews
Where Can I See Lamin-x on Different Vehicles?
We'd encourage you to check out our new Vehicle Make Gallery where you can see our products on a variety of different makes such as Honda, GMC, Toyota, Jeep and others.
Headlight Kits 3 FAQs
How Do I Install My Headlight Film Covers?
As with all of our precut kits, installation instructions are included when you receive your order.
We also have a number of installation videos here at this link.
What Colors & Tint Shades Do Your Headlight Kits Come In?
Our headlight film covers are sold in the following:
- Clear
- Tint
- Gunsmoke
- Blue
- Yellow
If you would like to purchase a color or tint shade not found here you may do so by entering in your choice in the comments section with your order.
NOTE: For any selection beyond what is listed above, we are not able to warranty your purchase.
To view examples visit our Headlight Film Cover gallery here.
Where Can I See Examples of Your Headlight Film Covers?
Check out our Headlight Film Cover Gallery by clicking/tapping the link below:
https://lamin-x.com/headlight-tint-film
Here you will find examples of each of the colors and tint shades we offer.
Fog Light Kits 2 FAQs
What Colors & Tint Shades Do Your Fog Light Kits Come In?
Our fog light film covers are sold in the following:
- Clear
- Tint
- Gunsmoke
- Blue
- Yellow
- Amber
- Pink
- Green
If you would like to purchase a color or tint shade not found here you may do so by entering in your choice in the comments section with your order.
NOTE: For any selection beyond what is listed above, we are not able to warranty your purchase.
To view examples of Lamin-x visit our Fog Light Film Cover gallery here.
Where Can I View Examples of Your Fog Light Covers?
Check out our Fog Light Film Cover Gallery by clicking/tapping the link below:
https://lamin-x.com/fog-light-tint-film
Here you will find examples of each of the colors and tint shades we offer.
Tail Light Kits 3 FAQs
How Do I Install My Tail Light Film Covers?
As with all of our precut kits, installation instructions are included when you receive your order.
We also have a number of installation videos here at this link.
What Colors & Tint Shades Do Your Tail Light Kits Come In?
Our tail light film covers are sold in the following (listed as lightest to darkest):
- Tint - lightest
- Gunsmoke
- Smoked
- Charcoal - darkest
If you would like to purchase a color or tint shade not found here you may do so by entering in your choice in the comments section with your order.
NOTE: For any selection beyond what is listed above, we are not able to warranty your purchase.
To view examples visit our Tail Light Film Cover gallery here.
Where Can I View Examples of Your Tail Light Covers?
In our 'Customer Gallery' you will find a section specifically for viewing Lamin-x customers who are using our tail light film covers.
Click or tap the link below to go there now:
LED Light Bar Kits 2 FAQs
Can I Order a Custom Size?
You absolutely can!
The best way to go about this is to contact us directly via phone, email or live chat and we'll be glad to accommodate your request.
What Colors & Tint Shades Do Your LED Light Bar Kits Come In?
Our LED light bar film covers are sold in the following:
- Clear
- Tint
- Gunsmoke
- Smoked
- Charcoal
- Blue
- Yellow
- Amber
- Pink
- Green
To view examples visit our LED Light Bar Film Cover gallery here.
Installation 9 FAQs
Can I Do a Custom Design With Lamin-x?
Custom installations can easily be done with any form of our film: pre-cut, sheet, or bulk roll. Simply cover the desired surface and trim to your liking by scoring the top layers of the Lamin-x. No need to cut all the way through the film, just score it and peel away the unwanted film.
Can I Install the Lamin-x Film Myself?
Customer Installation Disclaimer: Lamin-x Protective Films makes every effort to ensure that all of our pre-cut kits have been rechecked for fitment on each specific make and model advertised. However, a "professional quality" installation does require some acquired knowledge and mechanical ability, for which Lamin-x Protective Films cannot be responsible.
We will provide instructions and tools with your order, and can provide assistance via telephone or e-mail correspondence. Also, if you would like, we can attempt to locate an installer in your general area, or you can also use our Dealer Locator to find an installer.
View our Installation Videos page for more detailed instruction.
Can I Install the Paint Protection Film Myself?
Due to each kit's size, complexity, and general PITA factor, the complete paint protection kits are best installed by professionals. However, it can be done by those customers who are mechanically inclined, patient, and have an extra person for help with handling the large pieces of film. We include installation instructions and application tools with your order, and, if problems or questions arise during your installation, you can call us - our customer service associates would be happy to assist you.
Also, if you would like, we can attempt to locate a certified paint protection installer in your general area, or you can also use our Dealer Locator to find an installer.
View our Installation Videos page for more detailed instruction in installing these paint protection products:
- Door Edge Guards
- Rear Bumper Guard
- Door Handle Cup Guards
- Roof Rack Guards
How Do I Know What Size Universal Sheet I Need?
Measure the surface where the film is going to be applied from top to bottom and side to side. Take into consideration any bends, bulges, or compound curves on the light's surface, as these features will increase the amount of material needed when wrapping. Once you have determined the dimensions, choose the most appropriate size for your need. Please contact us if you require a more custom size than what is listed.
Note: A Tailor's Tape works best when measuring for bulk film.
Under the 'General Install' help heading on our Installation Videos page you can find a how-to video of this.
Spray Solution for Paint Protection
In a standard 16 oz spray bottle
- Put 3 drops of baby shampoo
- 1 cap full of 70% rubbing alcohol
- Fill the rest with distilled water
What To Do About Fogginess, Bubbles, Scratches or Surface Marks After My Installation?
Once the film fully cures, most imperfections will disappear completely. Lamin-x is a porous (breathable) and self-healing poly-vinyl film. Small scratches, trapped moisture, and most bubbles will dissipate on their own. However, if you encounter a stubborn bubble, you can poke it with a sewing needle and push out the air or water. The hole will eventually close on its own. Creases/ripples arising from installation will also settle over time.
Where Can I Find Someone to Install My Lamin-x or Paint Protection Film?
Lamin-x is pleased to have installers located across the United States.
Where Can I Find the Level of Installation Difficulty for a Kit?
View the tab entitled 'Installation' near the bottom of the page and it will reveal the product's installation difficulty.
It will be rated anywhere from 1 to 5 with 1 being deemed as relatively easy and 5 being deemed difficult.
If you have never worked with a material similar to Lamin-x we'd encourage you to look at using our Universal Sheets to perform the installation.
This product is made from the exact same material as our precut kits.
Generally speaking, it is more forgiving to work with as you don't have to line up the edges as you would with a precut kit and you are also afforded more material to work with.
Once this product is installed on the lens surface it requires trimming off any excess film around the light.
View this link here for more information on installing Lamin-x.
Miscellaneous 15 FAQs
Can I Do A Custom Installation With Lamin-x?
Custom installations can easily be done with any form of our film: pre-cut, sheet, or bulk roll. Simply cover the desired surface and trim to your liking by scoring the top layers of the Lamin-x. No need to cut all the way through the film, just score it and peel away the unwanted film.
Can I Purchase One Side?
You may purchase one side or light, but we will have to place the custom order for you. You can call us at (706) 955-0677 to place the order, or send us an email with your request. We will then place the order for you and send you a PayPal payment request.
Can I Remove Lamin-x From My Lights?
Lamin-x Protective Film can easily be removed without damaging the light. Upon initial application, the film can be peeled up and reapplied numerous times if not installed correctly. The film and its adhesive are designed for this! Once the film has settled (24-48 hours), the product is no longer considered reusable. To remove a long-term installation, warm the film and peel it off slowly. If there is any adhesive left on the lens, simply roll it into a ball using your finger or thumb. Use an adhesive remover, or a similar product that is safe for automotive finishes, to remove any left-over residue.
Can You Feature My Vehicle/Motorcycle on Instagram or Facebook?
We certainly can!
Please send your submission to photos@lamin-x.com.
Include the product you have installed, year, make and model of your vehicle or motorcycle.
Do You Have Sponsorships?
At the moment we only provide free product under very special circumstances.
Do You Sell Products for Non-Automotive Purposes?
Yes we do.
Please visit the Industrial section of our site to view our different surface protection products we have available for sale.
How Can I Make a Product Request?
Please submit your request to help@lamin-x.com and we'll be glad to review.
How much does your film reduce light output?
Our film reduces light by varying percentages.
- Tint: 40% reduction
- Gunsmoke: 60% reduction
- Smoked: 65% reduction
- Charcoal: 80% reduction
- Yellow: 10% reduction
- Blue: 30% reduction
- Green: 40% reduction
- Amber: 40% reduction
- Pink: 50% reduction
- Red: 70% reduction
While there are reductions in the light output from our tint options, the options for forward facing lighting (headlight and fog light) are our lowest options and still allow enough light through to drive at night.
I Can't Find a Precut Kit for My Vehicle. What Should I Do?
You may find that we do not have a pre-cut kit available for a certain light, or in some cases, an entire vehicle. The best solution for this is the custom fitment of our Universal Sheets. The preferred method for professional installers, applying an uncut sheet is just as easy and more forgiving. This is because the bulk sheets do not need to be perfectly aligned to fit properly - just cover the desired area and trim the film to your liking.
Is Lamin-x Legal In My State?
Our colored films may not be legal for street use on a vehicle's primary lighting, and, as such, are sold with an off-road use disclosure. Please check your state or local laws before installation. Application of colored Lamin-x film on your primary lights is done so at your own risk.
Tint Light Output Percentages
Here are our 4 Tint Light Output Percentages:
- Tint - 40% light reduction
- Gunsmoke - 60% light reduction
- Smoked - 65% light reduction
- Charcoal - 75% light reduction
If you have any other questions, feel free to reach out to us at support@lamin-x.com
What Are Your Hours of Operation?
The Lamin-x offices and production facility are open Monday - Friday from 8:00 AM - 4:00 PM Eastern Time.
Our contact info is as follows:
Phone - 706.955.0677
Email - help@lamin-x.com
You may also DM us through these social channels:
What Country Do You Create Your Precut Patterns From?
Our pre-cut kits are designed from USA based and sold makes and models. If you are an international customer, please be aware that some international versions of your vehicle may be different than US models. Some examples of the differences include; year spans of a model, fog lights shapes or sizes, trim levels naming or designations, headlights or tail lights different, deleted side markers on bumpers, etc... Please compare your model to USA designated models before ordering your pre-cut kit.
What is the Difference Between a Precut Kit and a Universal Sheet?
A precut kit has been technologically engineered to match the shape/contour of your light or in the case of paint protection to match the surface area on your vehicle that the product will be installed on.
A universal kit is designed to go on any light and/or surface area of the vehicle. Typically, one can expect to have to trim the film in order to get it to your liking.
In the case of a product like our Universal Sheets, they are good to use on more difficult installations and also when we don't have a precut kit available. They are much more forgiving to work with as you don't have to align the edges of the film with the light.
What Is The Lighter/Darker Of The Tint Shades You Offer?
Shipping 3 FAQs
Do You Cover Customs Fee For International Shipping?
No, we do not. All customers outside of the US are solely responsible for any customs fees levied and are not the responsibility of Lamin-x Protective Films.
How Long Will It Take To Ship My Order?
Nearly every pre-cut order is custom-manufactured, specifically for you, after your order is placed.
- Pre-cut headlight, fog light, and taillight kits typically ship in 2 to 3 business days
- Pre-cut paint protection kits ship in 3 to 5 business days
- Bulk Roll and Universal Sheet orders typically ship in 1 to 2 business days
Please allow at least 2-10 days (longer for international orders) for delivery of product after your order has been shipped.
How Much Is Shipping?
The shipping charges are calculated using a live rate. The rate is based on your address, the weight of the products, and the shipping method chosen. To get a shipping quote, choose the items you wish to purchase and proceed to checkout. At this point, you can enter your shipping address and it will give you the shipping options and corresponding prices. This can be done before any payment information is needed.
Route - Shipping Protection 5 FAQs
General Policies
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
Damaged
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen? To protect your order against loss or theft, add Route package protection at checkout. When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged? To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at help@lamin-x.com or call 706.955.0677 and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order? If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet?Download here
Does Route Protect cover stolen items? Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions? Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Is Route a licensed insurance company? Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Lost Item Policies
Packages presumed to be lost
Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies) and within 30 days from the last checkpoint.
Invalid address or delivery barriers
- Sometimes carriers cannot deliver the customer’s package due to an invalid address or other unexpected delivery barriers. At this point, the carrier might return the package to the sender/retailer. The customer’s package is not actually lost, thus Route does not cover this. In instances where the item is being returned to the sender and is reusable, customers will be referred to the retailer.
- The exception is retailers that ship perishable items (e.g. food, a mattress that cannot be reused).
Only part of the order delivered
- If the customer ordered several items in one package but only part of the order arrived and there is no evidence of tampering, Route does not cover the order issue. The customer will be referred to the retailer.
- If a single order is being shipped in multiple packages and one package does not arrive, Route will cover the order issue and reorder or refund the value of the undelivered package.
- If the retailer forgets to ship an item from the customer’s order, the customer needs to reach out to the retailer to have the missing items fulfilled.
Packages labeled "return to sender"
- Route does not cover packages labeled return to sender because the order has been sent back to the retailer. Items are returned to sender when a customer provides an invalid or undeliverable address or refuses a delivery.
- At our discretion, we may cover the order issue if the returned item is perishable or if the retailer is unable to reuse it.*
- Route covers the customer’s order if the package gets lost in-transit back to the sender.*
*Please note: Route Package Protection timeframes for filing apply. Order stuck in customs
- Route cannot cover when a customer’s order is stuck in international borders/customs.
- The customer’s next step is to pay the customs fees in order to receive the package.
- If Route replaces something the customer has already paid customs on, under Route’s discretion, Route can approve and pay customs the second time.
Order marked as unfulfilled or unshipped
- If the customer’s order is marked as unfulfilled or unshipped, the order hasn’t been fulfilled yet by the retailer (retailer could be low on inventory of the items, internal delays with the fulfillment center, etc.).
- Route does not control how quickly the retailer ships the customer’s order. Route Package Protection is not yet in action because the order has not shipped.
Order issue filed too soon
- If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion Route may ask you to wait 5 business days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.
Refunds and Reorders
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included. Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route
What is Route Protect?
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Purchased Route Protect and need to file a shipping issue?File here
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Returns & Exchanges 2 FAQs
Can I Exchange My Purchase?
Unfortunately we do not allow for exchanges. Each product we produce for our customers is made to order and has a finite amount of time in which to be installed.
What Is Your Return Policy?
If you are not having installation success, reapply the Lamin-x back onto the provided backing liner and immediately contact our customer service team below for assistance and resolution. Do NOT discard the product, as our return authorization or refund process requires images of product and/or installation. Returns or refunds cannot be authorized without documented evidence or actual product return.
In the unlikely event that you no longer need the product and would like to return it, you can return the unused product within 30 days from date of receipt. However, a return authorization code is required. To obtain a return authorization code, you can either:
- Email us: help@lamin-x.com
- Live chat with us during business hours: Monday - Friday, 8:00 AM - 4:00 PM Eastern Time
- Call us at 706.955.0677 during business hours: Monday - Friday, 8:00 AM - 4:00 PM Eastern Time
Unfortunately, due to the products being custom-made just for you when you order, we normally have to charge a restocking fee. As the chances of us selling the same exact custom option to someone else is not guaranteed.
Refund policy for lighting kits:
- Unopened and unused - 25% restocking fee
- Opened, but non-installed - 25% restocking fee
- Opened, partially installed - 25% for unused product
- A PICTURE MUST BE PROVIDED OF USED KIT PIECES
- Shipping is Non-Refundable
Refunds policy for paint protection kits:
- Unopened - 35% restocking fee
- Opened, but non-installed - 35% restocking fee
- Opened, partially installed - 35% for unused product
- A PICTURE MUST BE PROVIDED OF USED KIT PIECES
- Shipping is Non-Refundable
A return authorization code is required! Returned kits must be in original packaging and condition. No returns after 30 days from receipt of product. Proof of purchase showing the date of sale is also required. Sorry, no COD refunds are accepted.
Warranty 3 FAQs
What is Lamin-x's Shelf Life?
We highly recommend all Lamin-x kits are installed within 30 days of receiving the film. If you wait too long to install the film, it can shrink and lose its shape, causing the installation to fail.
It is because of this reason, we will not accept returns for installation/fitment issues after 30 days.
What Kind of Warranty Do You Have On Your Lamin-x Kits?
Lamin-x Protective Films warrants its manufactured protective films against cracking, fading, turning yellow or manufacturing defects for a period of five (5) years from the date of purchase. The warranty is valid as long the proper maintenance is performed by the purchaser and as the original purchaser retains ownership of the vehicle. The above warranty does not cover any defects other than those specified above, and is made solely to the original purchaser and may not be transferred.
No warranty is expressed or implied if the customer incurs damage due to improper installation techniques, normal wear, or abuse of the product. The obligation of Lamin-x under this warranty is limited to replacement of Lamin-x products only, not applicable to labor or consequential costs.
If you are not having installation success, reapply the Lamin-x back onto the provided backing liner and immediately contact our customer service team for assistance and resolution.
Do NOT discard the product, as our return authorization or refund process requires images of product and/or installation.
Will Lamin-x Film Burn?
We have seen occasional cases on fog lights in which the film and/or adhesive discolors due to fog light temperatures. If this occurs, please send photos so we can verify the concern; this may be covered under our 5 year warranty. We recommend only having the fog lights on while the vehicle is in motion, as the airflow will help to cool the lens surface. Leaving the fog lights on while the vehicle is parked can create too much heat and cause the adhesive to burn/discolor.
Businesses 2 FAQs
How Can I Sell Your Products On My Automotive Ecommerce Store?
For more information about becoming an authorized ecommerce reseller, please visit our Ecommerce Resellers page.
If you already know you are ready to apply, you can also go straight to the Professional Access application.
For in-depth or unanswered business account questions, contact our Pro Account team at ProAccounts@Lamin-x.com or call 706-955-1222. International customers may call +1 706-955-1222.
How Do I Become a Lamin-x Business Customer?
Start with our Professional Access section to review the business account options available for dealerships, installers, ecommerce resellers, industrial buyers, and other qualified businesses.
If you are ready to apply, you can skip straight to the Professional Access application.
For deeper questions before applying, email ProAccounts@Lamin-x.com or call 706-955-1222. International customers may call +1 706-955-1222.